AutumnCare's Privacy Policy

 

Last updated: December 2025

Scope of this Privacy Policy

Covers the AutumnCare Website (autumn.care) and AutumnCare Software Platform

Unleashed Technology (Aust) PTY Ltd t/a Autumn Care (ABN: 46 092 532 315 | ACN: 092 532 315) is committed to protecting the privacy of all individuals whose personal information we handle. This Privacy Policy explains how we collect, use, store and disclose personal information through:

  • The AutumnCare public website (autumn.care)
  • The AutumnCare software platform and related support services

This Privacy Policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information handled directly by AutumnCare. It does not override, modify or limit the legal obligations of care providers who use AutumnCare software to manage health information.

1. About AutumnCare

AutumnCare provides digital care-management solutions for residential aged care, disability care and community care providers. Our software supports the creation, management and storage of care plans, assessments, clinical documentation and other operational records.

  • Unleashed Technology (Aust) PTY Ltd t/a Autumn Care is the APP entity responsible for personal information collected:
  • through the AutumnCare website; and
  • in connection with the AutumnCare software platform (to the extent described in this policy).

Registered Office:

Level 3, 191 St George’s Terrace, PERTH WA 6000. Australia

Email: privacy@autumn.care

2. Types of Personal Information We Collect

A. Website Visitors

We may collect:

  • Name, email address, phone number and enquiry details
  • IP address, browser type, device identifiers
  • Access dates, times, pages viewed, referring URLs
  • General website analytics data

Cookies and tracking tools may be used. Details are provided in our separate Cookie Policy.

B. Software Users (Care Provider Staff)

We may collect:

  • User account details (name, email, role, username)
  • Access permissions
  • Audit log data (use of the system, login times, activity information)
  • Technical information needed for authentication and security monitoring

C. Client or Resident Information Processed Within the Software

AutumnCare software processes personal and sensitive information entered by care providers, which may include:

  • Health and clinical information
  • Medication records, diagnoses and observations
  • Assessments, progress notes and care plans
  • Demographic information
  • Behavioural and risk-related information
  • Information necessary for care delivery and documentation

This information is uploaded and controlled by the care provider. AutumnCare processes this information solely to provide and support the software platform.

D. Sensitive Information

We may handle sensitive information (including health information) where:

  • it is entered by a care provider using the AutumnCare software;
  • it is necessary to support or troubleshoot the software;
  • the care provider has collected it lawfully; or
  • we are otherwise permitted or required by law to handle it.

AutumnCare does not collect sensitive information directly from residents, clients or members of the public.

3. How We Collect Personal Information

We collect personal information through:

  • Website forms and direct enquiries
  • Account creation and support requests
  • Use of the AutumnCare software by authorised staff
  • Automatic system and security logs
  • Data uploaded or entered by care providers
  • Communication with our staff or support teams

4. How We Use Personal Information

Website purposes

  • Responding to enquiries
  • Providing information about AutumnCare services
  • Communicating updates or marketing materials (where permitted)
  • Improving website performance, navigation and security
  • Conducting analytics and trend analysis
  • Maintaining IT system integrity

Software platform purposes

  • Providing, maintaining and supporting the AutumnCare software
  • Creating and managing authorised user accounts
  • Facilitating care documentation workflows
  • Maintaining security controls and audit logs
  • Monitoring system performance and troubleshooting issues
  • Implementing software improvements and updates

Legal and operational purposes

  • Complying with applicable legislation and regulatory requirements
  • Protecting AutumnCare’s legal rights
  • Managing relationships with clients and vendors
  • Conducting internal audits, risk assessments and quality assurance activities

We collect and use personal information only where reasonably necessary for our functions and activities, as required by law, or with consent.

5. Cross-Border Disclosure

AutumnCare hosts and processes all health and clinical information exclusively within Australia. This supports compliance with state and territory health-records legislation, which in many jurisdictions requires identifiable health information to be stored and accessed within Australia unless strict legal conditions are met.

AutumnCare does not transfer health or clinical information outside Australia and does not permit subcontractors to do so.

AutumnCare may disclose non-health personal information (such as website enquiry data or business-contact details) to overseas recipients where necessary for administrative or operational reasons, including to group companies or service providers located in the United Kingdom or European Union.

Where non-health personal information is transferred overseas, AutumnCare takes reasonable steps to ensure the recipient complies with the Australian Privacy Principles or equivalent legal protections.

By interacting with our website or contacting AutumnCare, you consent to the overseas disclosure of non-health personal information for these purposes.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers supporting hosting, cloud infrastructure, analytics, authentication, email delivery, security and technical operations
  • Other entities within the OneTouch Health Group for administrative, operational or compliance purposes
  • Care provider organisations (for resident information processed on their behalf)
  • Professional advisers such as legal counsel and auditors
  • Regulators, law enforcement or government bodies where required by law

AutumnCare does not use personal information for purposes unrelated to the operation and support of the website or the AutumnCare software.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure hosting infrastructure located in Australia
  • Encryption in transit where appropriate
  • Access controls and user authentication mechanisms
  • Role-based permission structures
  • Audit logging and monitoring
  • Secure backup systems and redundancy
  • Confidentiality obligations for employees and contractors
  • Regular vulnerability and security assessments

All health and clinical information processed through the AutumnCare software is stored solely within Australia.

8. Retention of Personal Information

We retain personal information:

  • for as long as necessary to fulfil the purpose for which it was collected,
  • to comply with contractual and legal requirements,
  • to manage enquiries or disputes, or
  • as required under state or federal health-records legislation for providers using the software.

Website enquiries are typically retained for up to 12 months unless a business relationship continues.

Client/resident data stored within the AutumnCare software is retained in accordance with instructions from the relevant care provider, who is responsible for meeting health-records retention obligations.

9. Your Rights

Under the Privacy Act 1988, you may request:

  • access to personal information AutumnCare holds about you,
  • correction of inaccurate, incomplete or outdated information,
  • withdrawal of consent for marketing communications, and
  • information about how AutumnCare has handled your personal information.

Requests relating to personal information entered into the AutumnCare software by a care provider must be directed to that care provider, who controls that information.

10. Complaints

If you believe AutumnCare has breached the Australian Privacy Principles, you may contact us:

Email: privacy@autumn.care

Postal: AutumnCare Pty Ltd, Level 3, 191 St George’s Terrace, PERTH WA 6000. Australia.

We will respond within a reasonable timeframe.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page, with a revised “Last Updated” date.

12. Contact Us

  • Data Protection Officer (Group DPO)
    The OneTouch Health Group Data Protection Officer acts as the Data Protection Officer for Unleashed Technology (Aust) PTY Ltd t/a Autumn Care.
  • Email: dpo@onetouchhealth.net
  • Postal address: Level 3, 191 St George’s Terrace, PERTH WA 6000. Australia