We make transitioning to a new clinical system as seamless and pain free as possible. Wherever we can, we migrate clinical and demographic data from your old clinical system into AutumnCare, saving you hours of manual data entry.

Our Technical Operations team will meet with your team for a project workshop. Here we identify the clinical and organisational processes you wish to embed in AutumnCare, as well as any system customisations and configurations you require. 

Information that is collected during the project workshop is used to develop an implementation plan and timeline. Final steps include sign off on a test system, staff training and go live.

Read more at our blog on the implementation process.

Yes, we provide training before your organisation goes live with their AutumnCare system.

Training is delivered by our experienced team of clinicians, who have an in-depth understanding of the system as well as the legislation and regulatory requirements that surround residential aged care.

We have a range of training options for you to select from, including online and face to face options.

Support queries can be lodged via phone call, email or our Support site. From here your ticket will be assigned to a member of our team, who will work with you to find a solution. 

We pride ourselves on our personalised customer service. All of our phone calls are answered by a real person, not by a machine.

AutumnCare's strength lies in its extraordinarily comprehensive clinical content as well as its reporting capabilities. 

Reports are not difficult to extract from the system and can be used to audit and analyse any information that has been entered into the system.

Clinical charts and assessments are built in consultation with Registered Nurses with real life experience in the industry, ensuring they are fit for purpose  and reflective of your needs.