Aged Care Quality Standards
Standard Seven – Human Resources
Consumer outcome – I get quality care and services when I need them from people who are knowledgeable, capable and caring.
The organisation has a workforce that is sufficient and is skilled and qualified to provide safe, respectful and quality care and services.
a) The workforce is planned to enable, and the number and mix of members of the workforce deployed enable the delivery and management of safe and quality care and services.
b) Workforce interactions with consumers are kind, caring and respectful of each consumer’s identity, culture, and diversity.
c) The workforce is competent and members of the workforce have the qualifications and knowledge to effectively perform their roles.
d) The workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards.
e) Regular assessment, monitoring, and review of the performance of each member of the workforce.
The above is a copy of the Aged Care Quality Standards as found on the Australian Government website, last updated on 12 March 2019.
Please visit the Australian Government website for further information.