Standard One – Consumer Dignity and Choice

Aged Care Quality Standards

Standard One – Consumer Dignity and Choice

 

Standard 1.1.

Consumer outcome – I am treated with dignity and respect and can maintain my identity. 

I can make informed choices about my care and services, and live the life I choose.

 

Standard 1.2.  

a) The organisation has a culture of inclusion and respect for consumers.

b) The organisation supports consumer to exercise choice and independence.

c) The organisation respects consumer privacy.

 

Standard 1.3.

a) Each consumer is treated with dignity and respect, with their identity, culture and diversity valued.

b) Care and services are culturally safe.

c) Each consumer is supported to exercise choice and independence.

d) Each consumer is supported to take risk to enable them to live the best life they can.

e) Information provided to each consumer is current, accurate and timely, and communicated in a way that is clear, easy to understand and enables them to exercise choice.

f) Each consumer’s privacy is respected and personal information kept confidential.

 

The above is a copy of the Aged Care Quality Standards as found on the Australian Government website, last updated on 12 March 2019. 

Please visit the Australian Government website for further information.